Measuring learning success: Connecting value to business impact (On Demand)

Learning has never been so critical. Businesses are providing more exciting work opportunities, investing more in new technologies, and looking to L&D to make a real impact on its people and the bottom line. But, as a learning leader, how do you establish, prioritise and measure that result?

This Personnel Today webinar, in association with Degreed and LearnUpon, examines the metrics that show whether learning is having the desired effect. Furthermore, as we emerge from working from home and enter a new phase of hybrid working, we discuss the challenges it poses for L&D.

Register now to hear Greig Aitken, head of colleague strategy and insight at NatWest Group, discuss how the bank gauges the impact of its L&D strategies on its performance. Also on the panel, LearnUpon’s enterprise customer success director, Frances Kleven, and Degreed client experience lead, Krissie Billingham, who both join Personnel Today editor Rob Moss to discuss new learning metrics.

Moving on from outdated tactics, they’ll share how businesses can redefine the value of learning, focusing on key data, and in turn, amplify L&D’s impact on your organisation.

Register for this free 60-minute webinar to discover:

  • The old versus the new - what do learning metrics look like in 2021
  • Why every metric should tie back to business results
  • How to build an “Impact Framework” that establishes goals, gets company buy-in, and demonstrates your learning’s critical results.

This webinar includes a Q&A session for the audience to send questions to our presenters.

Register for the On Demand Recording

About Your Speakers


Krissie Billingham, Client Experience Lead, EMEA & APAC @ Degreed

Krissie works with clients to help them develop their investment into real business results. Having worked in HR and L&D, both on client and vendor side, Krissie has led many digital learning transformations and cultural change programmes for brands such as Barclays Bank, RSA and Imperial Brands.


Greig Aitken, Head of Colleague Strategy & Insight @ NatWest Group

Greig leads the development of the bank’s people strategy across NatWest brands including RBS, Ulster Bank and Coutts. He is a chartered banker, a fellow of the CIPD and the Learning & Performance Institute and has an MBA in finance and management.

Frances Kleven

Frances Kleven, Director, Enterprise Customer Success @ LearnUpon

With more than 15 years’ experience in technology and education, Frances is a champion of learning in business. She works directly with many of the world’s biggest organisations, helping them to develop and implement high-impact learning strategies.

"Degreed has uniquely built its own technology category from the ground up and it is a hot one. They have also provided a blueprint for what best-in-class looks like as a product and a company."

Michael Rochell

Brandon Hall Group Chief Strategy Officer and Principal HCM Analyst